Return Policy
This Return Policy outlines the guidelines and procedures for returning products purchased from Tontech Gadgets. By making a purchase on our website, you agree to the terms of this policy.
Return Eligibility: We accept returns for products that meet the following criteria:
- The request is made within 7 days from the date of delivery.
- The product is in its original condition, unused, and undamaged.
- The product is returned in its original packaging.
Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Intimate or sanitary goods.
- Perishable products.
- Personalized or custom-made items.
- Downloadable digital products.
Return Process: To initiate a return, please follow these steps:
- Contact our customer support team at info@tontechgadgets.com.
- Provide your order number, a description of the item you wish to return, and the reason for the return.
- Our team will review your request and respond within 7 business days.
Approved Returns: If your return request is approved, we will provide instructions on how to return the item. You will be responsible for return shipping costs unless the return is due to an error on our part.
Refunds: Once we receive the returned item and verify its condition, we will initiate the refund using the original payment method. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery. We will work to provide a replacement or arrange for a return and refund.
Contact Us: If you have questions about our return policy or need assistance with a return request, please contact our customer support team at info@tontechgadgets.com.
Please note that this return policy is subject to change without notice. It's recommended to review this policy periodically. By making a purchase on our site, you agree to adhere to these return terms.